Service Agreement:

By engaging with Crabtree Solutions for IT management services, you enter into a binding service agreement. This agreement outlines the scope of services to be provided, including but not limited to network monitoring, security management, software updates, and technical support.

Confidentiality

Crabtree Solutions respects the confidentiality of our clients' information. We adhere to strict confidentiality measures to ensure the security and privacy of your sensitive data. Any information shared with us during the course of our services will be kept confidential and used solely for the purpose of providing IT management solutions.

Data Protection

We prioritize the protection of your data and employ industry-standard security measures to safeguard against unauthorized access, disclosure, or alteration. Our data protection policies comply with applicable laws and regulations, ensuring the integrity and confidentiality of your information.

Payment Terms

Payment terms for Crabtree Solutions' IT management services are outlined in the service agreement or contract signed between Crabtree Solutions and the client. Payments are typically due upon receipt of invoice unless otherwise specified in the agreement.

Service Level Agreement (SLA)

Crabtree Solutions operates under a Service Level Agreement (SLA) to ensure the delivery of reliable and high-quality IT management services. The SLA outlines performance metrics, response times, and service guarantees to maintain customer satisfaction and accountability.

Intellectual Property Rights

All intellectual property rights associated with Crabtree Solutions' IT management services, including but not limited to software, tools, and methodologies, remain the property of Crabtree Solutions. Clients are granted a limited, non-exclusive license to use these services for their intended purpose during the term of the service agreement.

Termination of Services

Either party may terminate the service agreement with prior written notice under certain circumstances outlined in the agreement. Termination may result in the cessation of IT management services and the removal of access to Crabtree Solutions' systems and resources.

Disclaimer of Liability

While Crabtree Solutions strives to provide reliable and efficient IT management services, we disclaim any liability for damages, losses, or disruptions resulting from factors beyond our control, including but not limited to hardware failures, network outages, or cyberattacks.

Amendments to Terms and Policies

Crabtree Solutions reserves the right to amend or update these terms and policies at any time without prior notice. Any changes will be communicated to clients via email or through our website. Continued use of our services after such changes constitutes acceptance of the updated terms and policies.

Contact Information

If you have any questions or concerns regarding Crabtree Solutions' terms and policies, please don't hesitate to contact us at info@crabtreesolutions.com.