Every Call Matters
When You're Dedicated

Crabtree’s Dedicated Team answers calls for all sorts of businesses thereby creating more time for businesses to focus on their core activities. CRABTREE Dedicated Office is the only way to quickly add teams of trained professionals to qualify leads, schedule appointments, process orders, explain products and services relay messages, and many more.

we help to grow your business.

  • Telephone Answering
    You decide which calls we answer, whether it’s all of your calls or just the ones you can’t get to.
  • Virtual Receptionist
    We answer calls in your business name, just like you would in your office, and transfer them to you or your team wherever you are.
  • Onshore and Offshore Contact Center
    When you outsource customer service to CrabTree we provide a bespoke solution that is tailored to the needs of your business.

We provide the best digital services

Scheduling & Calendar

One of the strongest benefits of outsourcing with Crabtree Solutions Dedicated Office is that appointments are both set and updated in real time using any service you’d like including Google calendars or your own proprietary software.

CRM Data

We’ll work with any CRM you have to enter new leads, update existing leads and ensure there’s a record for every quality call you receive. Our experience with CRM’s, including law firm specific and the most popular names, are second to none.

Order Taking & Sales

All our virtual receptionists have the experience to work with any backend order-system, shopping cart or database and do anything from placing and tracking orders to entering support tickets.

Real-Time Lead Qual

Marketing dollars are only as good as the person answering the phone. Leverage your marketing efforts by having a dedicated team promptly following up on your leads via SMS Text and Outbound Calls.

Appointment Setting

Our agents call your leads to schedule appointments for you and re-engage with them to order more services. We can call clients to confirm appointments, re-schedule missed appointments and offer additional products and services on your behalf.

Quarterly Reviews(QBR)

We are committed to staying current with the most relevant information for your business. Our dedicated account manager will reach to you quarterly to ensure our performance is meeting and exceeding your standards to best serve your customers.