we help to grow your business.
You decide which calls we answer, whether it’s all of your calls or just the ones you can’t get to.
We answer calls in your business name, just like you would in your oﬃce, and transfer them to you or your team wherever you are.
Onshore and Offshore Contact Center
When you outsource customer service to CrabTree we provide a bespoke solution that is tailored to the needs of your business.
We provide the best digital services
Scheduling & Calendar
One of the strongest benefits of outsourcing with Crabtree Solutions Dedicated Office is that appointments are both set and updated in real time using any service you’d like including Google calendars or your own proprietary software.
We’ll work with any CRM you have to enter new leads, update existing leads and ensure there’s a record for every quality call you receive. Our experience with CRM’s, including law firm specific and the most popular names, are second to none.
Order Taking & Sales
All our virtual receptionists have the experience to work with any backend order-system, shopping cart or database and do anything from placing and tracking orders to entering support tickets.
Real-Time Lead Qual
Marketing dollars are only as good as the person answering the phone. Leverage your marketing efforts by having a dedicated team promptly following up on your leads via SMS Text and Outbound Calls.
Our agents call your leads to schedule appointments for you and re-engage with them to order more services. We can call clients to confirm appointments, re-schedule missed appointments and offer additional products and services on your behalf.
We are committed to staying current with the most relevant information for your business. Our dedicated account manager will reach to you quarterly to ensure our performance is meeting and exceeding your standards to best serve your customers.